Refund policy

New Gear Return Policy
We offer a 30-day return policy on brand-new items, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must meet the following conditions:
• Product Condition: Items must be completely unused, unaltered, unworn, with tags, and in the exact same condition that you received them.
• Packaging: All original factory packaging, boxes, tags, protective seals, documentation, manuals, and accessories must be returned completely intact.
• Proof of Purchase: You will need the receipt or proof of purchase to complete your return.

Return Shipping Costs & Restocking Fees
For all standard returns (buyer’s remorse, changed mind, incorrect size/model selected, etc.):
• Return Shipping: The customer is solely responsible for all return shipping costs. The exact cost of the return shipping label will be automatically deducted from your final refund.
• Restocking Fee: All returned new items are subject to a 20% restocking fee to cover inspection, re-testing, and the lost retail value of transitioning items to open-box inventory. The 20% fee is calculated based on the purchase price of the item and deducted directly from your final refund.
• Restocking Fee Waiver: We will completely waive the 20% restocking fee if the item is returned 100% unopened, factory-sealed, and in pristine condition. If the item has been opened, unsealed, or the retail packaging is broken, the 20% fee will be strictly applied.

Used Gear Policy (Strictly No Returns)
All products purchased from our "Used Gear" or "Pre-Owned" collections are sold strictly AS-IS.
• All sales of used gear are final.
• We do not accept returns, exchanges, or order cancellations on any pre-owned items. Please review all photos and descriptions carefully before completing your purchase.

Damages, Defects, and Incorrect Items
Please inspect your order upon reception. If your item arrives damaged in transit, is factory defective, or you receive the wrong item due to our error:
• Contact us within 48 hours of delivery at treykaaillc@gmail.com with your order number and clear photos of the issue so that we can evaluate the problem and make it right.
• For verified defects or seller errors, we will provide a prepaid return label at no cost to you, and the 20% restocking fee will be completely waived.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Standard return shipping and condition rules apply.

How to Initiate a Return
To start a return, you can contact us at treykaaillc@gmail.com. Items sent back to us without first requesting a return will not be accepted.

Log into your customer account or return dashboard.

Enter your Order Number and Email Address.

Select the eligible new item(s) you wish to return and submit the request.

Once approved, download and print your return shipping label. Pack your item securely in an outer shipping box to protect the retail packaging.

Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

Refund Processing Time
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not based on its open/closed box condition.